ZC99 Privacy Policy

1. Overview

ZC99 is committed to handling the personal information of Pakistani players with transparency, care, and respect. This policy sets out exactly what information we collect, what we do with it, who we share it with, and how long we keep it.

We collect only the data that is genuinely necessary to provide you with a functional, secure, and compliant gaming experience. This means identity verification data required to confirm you are who you say you are, payment information to process your PKR deposits and withdrawals, and account activity data to operate the platform responsibly.

If you have questions at any point while reading this policy, ZC99 support is available 24/7 and can walk you through anything that's unclear before you decide to register.

2. Data We Collect

ZC99 collects personal data through several different touchpoints during your use of the platform. The categories of data collected are as follows:

ZC99 does not collect sensitive personal data such as biometric identifiers, health information, or religious or political beliefs.

3. How We Use Your Data

The data ZC99 collects is used for the following purposes:

• Account creation and management — to set up and maintain your ZC99 account, including login authentication and account security.
• Identity verification — to confirm that you are who you say you are, that you meet the minimum age requirement of 18 years, and to comply with responsible gaming obligations.
• Payment processing — to process PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer, and to process your withdrawal requests back to verified payment methods.
• Fraud prevention and security — to detect and prevent duplicate accounts, bonus abuse, money laundering, and other fraudulent activity.
• Customer support — to respond to queries, resolve disputes, and assist with account issues.
• Platform improvement — to understand how players use ZC99 and identify areas where the platform can be improved.
• Responsible gaming — to monitor activity patterns that may indicate problematic gambling behaviour and to apply any deposit limits or self-exclusion requests you make.
• Legal compliance — to meet obligations imposed by applicable laws and to respond to lawful requests from authorities.

ZC99 does not use your data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

4. Legal Basis for Processing

ZC99 processes your personal data on one or more of the following legal bases:

• Contractual necessity — Processing is required to fulfil the agreement between you and ZC99 when you create an account and use the platform. This covers identity verification, payment processing, and account management.
• Legitimate interests — ZC99 has a legitimate interest in preventing fraud, ensuring platform security, and improving services. This processing does not override your individual rights.
• Legal obligation — Certain data processing is required to comply with applicable laws, including anti-money laundering obligations and responsible gaming requirements.
• Consent — For marketing communications, ZC99 processes your data only where you have given clear, informed consent. You can withdraw this consent at any time.

5. Data Sharing

ZC99 does not sell, rent, or trade your personal data to third parties. Data is shared only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — JazzCash, Easypaisa, Raast, and bank partners receive the transaction details necessary to process your deposits and withdrawals.
• Identity verification providers — Third-party KYC services may receive identity documents to carry out age and identity checks.
• Fraud prevention services — Aggregated or pseudonymised data may be shared with fraud detection partners to identify suspicious activity patterns.
• Game providers — Studios such as Pragmatic Play and Evolution receive limited session data to provide gameplay services and resolve technical disputes.
• Legal authorities — ZC99 will share data with law enforcement or regulatory bodies where required by law or where there is a legitimate legal basis to do so.

6. Payment Data

When you make a deposit or request a withdrawal on ZC99, payment data is handled with particular care. Full payment credentials — such as your complete JazzCash or Easypaisa PIN — are never stored on ZC99 servers. Payment transactions are processed through secure, encrypted connections to the respective payment provider.

ZC99 retains a record of transaction amounts, dates, and payment method references (such as a masked account number) for account management, fraud prevention, and legal compliance purposes. This transaction history is accessible to you through your account dashboard at any time.

ZC99 may request proof of ownership of a payment method as part of withdrawal verification. This is standard practice and is done to protect you — to ensure funds are returned to an account that genuinely belongs to you.

7. Data Retention

ZC99 retains personal data for as long as is necessary to provide services to you and to comply with legal obligations. The general retention approach is as follows:

• Active accounts — Data is retained for the duration of your account and for a period after account closure to meet legal requirements.
• Identity and KYC documents — Retained for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping obligations.
• Transaction records — Deposit and withdrawal history is retained for a minimum of five years.
• Support communications — Chat and email records are retained for up to three years to assist with dispute resolution.
• Technical logs — IP address and session logs are typically retained for up to 12 months.

When data is no longer required for the stated purposes and there is no legal obligation to retain it, ZC99 securely deletes or anonymises it.

8. Security Measures

ZC99 applies technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and ZC99 servers.
• Access controls that limit which internal team members can access different categories of player data — staff see only what is necessary for their role.
• Regular security reviews of platform infrastructure.
• Two-factor authentication options for player accounts.
• Monitoring for unusual account access patterns that may indicate a breach or unauthorised login attempt.

No system is completely immune to security risks, but ZC99 takes its obligations seriously and continuously works to maintain and improve the security of the platform. If you believe your account has been compromised, contact ZC99 support immediately.

9. Cookies and Tracking Technologies

ZC99 uses cookies and similar technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device when you visit a website. ZC99 uses the following types:

• Essential cookies — Required for core platform functionality including keeping you logged in, maintaining your session during gameplay, and processing transactions. These cannot be disabled without breaking platform function.
• Analytics cookies — Used to understand how players navigate the platform — which pages are visited most, where players spend time, and how they interact with game lobby features. This data is aggregated and does not identify individual players.
• Preference cookies — Remember your settings such as language preferences and display options across sessions.

You can manage cookie settings through your browser preferences. Disabling analytics or preference cookies will not prevent you from using ZC99, but some personalisation features may not work as expected. Disabling essential cookies will prevent platform login and gameplay.

ZC99 does not use advertising cookies or share cookie data with third-party advertising networks.

10. Your Rights Over Your Data

As a ZC99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact ZC99 support with your registered account details.

11. Minors

ZC99 is strictly an 18+ platform. The collection of personal data from anyone under 18 years of age is not permitted, and ZC99 takes active steps to prevent minors from accessing the platform through age verification during registration.

If ZC99 becomes aware that personal data has been collected from a person under 18 — whether through a false registration or through a parent or guardian's report — that account will be immediately suspended, the data will be deleted, and any funds associated with the account will be handled in accordance with ZC99's minor account policy.

12. Marketing Communications

ZC99 may send you promotional communications about bonuses, new games, seasonal offers (such as PSL promotions), and platform updates. These communications are sent only where you have opted in to receive them during registration or have subsequently opted in through your account settings.

You can unsubscribe from marketing communications at any time by:

• Updating your communication preferences in your ZC99 account settings.
• Contacting ZC99 support and requesting to be removed from marketing lists.

Unsubscribing from marketing communications will not affect transactional communications — messages about your account status, deposit confirmations, withdrawal notifications, and security alerts will continue to be sent as they are essential to operating your account.

13. Updates to This Policy

ZC99 may update this Privacy Policy from time to time to reflect changes in the platform, changes in applicable law, or improvements to how we describe our data practices. The "Last updated" date shown at the top of this page will always reflect the most recent revision.

When significant changes are made to this policy, ZC99 will notify registered players via email or an in-platform notification before the updated policy takes effect. Continued use of ZC99 after an updated policy has been published constitutes your acceptance of the revised terms.

It is your responsibility to review this policy periodically. If you do not agree with any changes, you should stop using ZC99 and may request account closure by contacting support.

14. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to make a privacy-related complaint, please contact ZC99 support. The team is available 24/7 via live chat within the platform.

ZC99 will aim to respond to all privacy-related requests within 30 days. Where a request is complex or involves a high volume of data, the response period may be extended, in which case you will be informed of the delay and the expected resolution date.

For related policies, see the Terms and Conditions and the Responsible Gaming page.